As a tourist visiting Malaysia, staying connected via your mobile device is incredibly important. However, purchasing a local SIM card with a data plan can seem daunting if you’re unfamiliar with the country’s cellular providers. This guide provides an overview of Celcom, one of the largest network operators in Malaysia, to help you choose the best SIM card option for your trip.
In December 2022, Celcom and Digi merged to form a single company called CelcomDigi. While both companies still offer separate brands for now, they operate under the same network. This means that information previously specific to Digi SIMs may now also apply to Celcom SIMs, and vice versa.
Table of Contents
I. Quick Facts About Celcom
- Established in 1988, Celcom Axiata Berhad, now part of CelcomDigi, boasts a rich history in Malaysian telecommunications. They offer a comprehensive suite of mobile services, including 2G, 3G, 4G, and 5G networks, alongside fiber broadband and satellite connectivity.
- Voice calls, data plans, messaging services, prepaid and postpaid options, roaming support, eSIM technology, device bundles, and value-added services cater to diverse customer needs.
- Extensive Network Reach: As of 2021, Celcom achieved impressive nationwide coverage, with LTE services accessible to 94.5% of the population.
- Combined Strength: Following the December 2022 merger with Digi, CelcomDigi boasts an extensive network infrastructure, estimated to include 16,000 to 18,000 network sites across Malaysia.
II. Celcom Coverage and Speed in Malaysia
Good to know:
- In 2022, Celcom was recognised as Malaysia’s best mobile network in terms of coverage by Ookla Speedtest.
- Celcom led with a winning score of 93.2% for 4G coverage and 99.7% for general coverage nationwide.
Broad Network Reach
With over 20 years in the Malaysian market, Celcom has invested heavily in building out its 4G LTE and new 5G networks. According to recent data from Opensignal, Celcom 4G availability was measured at 99.7%, meaning connectivity is within reach almost everywhere you travel within Malaysia.
Even in remote rainforests and islands, Celcom roaming partnerships help maintain service. This broad coverage is invaluable for using navigation apps, making calls or live streaming your adventures on social media.
Fast Data Speeds
While other carriers are catching up, Celcom’s average download speeds remain quite fast according to recent third party tests. On 4G, speeds tested at around 27 Mbps, allowing you to easily stream HD video, share photos and use data-heavy apps without issues in most areas.
The introduction of 5G in major cities is also improving speed experiences, with downloads on the new network averaging over 300 Mbps. This means quick online access whether you’re sticking around Kuala Lumpur or venturing further afield.
Reliable Communications on the Go
Whether you need directions, assistance with transportation or reservations, Celcom’s strong Voice over LTE (VoLTE) coverage helps keep visitors connected. The network earned top marks for call quality according to recent evaluations.
Options like VoLTE calling and messaging apps like WhatsApp/Facebook Messenger work smoothly across the country. Reliable cellular access is a must for trouble-free exploration of Malaysia’s diverse attractions from city to beach to rainforest.
III. Top Celcom SIM Cards for Tourists
Celcom has 02 typical packages for tourists, which are:
1. Celcom Xpax (for usual travelers)
Features of Celcom Xpax Tourist SIM plan: RM30 = Unlimited data for using WhatsApp and WeChat + 10GB high speed internet + Free Internet roaming in Singapore (1GB) and Thailand (1GB), used in 10 days.
The Celcom Xpax ensures that you can keep in touch with family and friends at home at any time, and share what you experience as you like.
Where to buy Celcom Xpax Tourist SIM: You can buy at Celcom Bluecube at Kuala Lumpur International Airport or Penang International Airport.
2. Celcom Umrah Pack (for travelers on a pilgrimage trip)
Features of 14-day 3-in-1 Celcom Umrah Pack: RM68 = 3GB high speed internet + 30 mins calls + 30 SMS, used for 14 days.
What special about this package of Celcom: You just need to insert the SIM card, and self-register it and you are all set to go.
IV. Top Celcom eSIM for Tourists
Celcom provides eSIM services for tourists to Malaysia. eSIM is the virtual/digital SIM card that can be downloaded, installed and activated 100% online on the eSIM-compatible devices. No need to swap out the SIM card. This is a convenient option for travelers who want to stay in touch with their loved ones and friends on the primary line during their trip.
Here are three options for tourist eSIMs by Celcom:
- Celcom eSIM Tourist Pack: This pack includes a 7-day unlimited data plan with a high-speed internet quota of 10GB. It also includes unlimited voice calls and SMS to any network in Malaysia.
- Celcom eSIM 30-Day Tourist Pack: This pack includes a 30-day unlimited data plan with a high-speed internet quota of 20GB. It also includes unlimited voice calls and SMS to any network in Malaysia.
- Celcom Xpax eSIM: This is a prepaid eSIM plan giving users the ability to customize their plan based on their needs. They can choose to add data, voice and SMS as needed, with a number of add-on packages available.
An alternative option for tourists is Malaysiaesim.com, which provides affordable eSIM plans for various durations starting from 3 days up to 30 days. With coverage throughout Malaysia using the top mobile networks, Malaysiaesim.com is highly recommended for a hassle-free digital connectivity experience during travel.
Plans that may interest you
V. Calls and SMS Rate of Celcom in Malaysia
The rates of Celcom for calls and SMS within Malaysia are competitive. For international calls and SMS, there will be additional charges. Here are the general rates for calls and SMS with Celcom:
| Service | Rate |
| Calls within Malaysia | 20 sen/min |
| SMS within Malaysia | 15 sen/SMS |
| International calls | Rates vary depending on the country/region being called |
| International SMS | Rates vary depending on the country/region being messaged |
Pro Tip: Customers should check the specific rates and charges for their plan before making calls or sending SMS.
VI. How to Top up Your Celcom SIM
Travelers can top up their Celcom SIM through various methods, including online, at any Celcom store, or through an authorized dealer.
Depending on your preference and convenience, here are some of the ways to top up your Celcom SIM that you can choose from:
- Online top-up: Users can top up their SIM Card online through Celcom website or using the MyCelcom app. The top up can be executed by using a debit card, credit card or online banking.
- Celcom top-up card: Users can buy a Celcom top-up card from official Celcom stores or authorized dealers. Then, they use the code on the card to top up, dial 122<top-up code># and pressing the Send button.
- ATM and bank transfer: Users can top up Celcom SIM by using online banking or ATM service. Alternatively, they can transfer the desired amount to Celcom account, with the mobile number as the reference.
- Auto-reload: Users can set up auto-reload for SIM Card from Celcom, this will allow their balance to be automatically topped up when it falls below a limited amount.
VII. Useful Celcom USSD Codes that You Need to Know
Checking your Celcom balance is easy and can be done using USSD codes. Here are the Celcom USSD codes that you need to know to check your balance and other services:
| Function | USSD Code |
| Check balance | *124#1 |
| Top-up balance | *122#1 |
| Check balance (alternative) | *118#2 |
| Transfer credit | 3654*2#3 |
VIII. Where to Buy Celcom eSIM and SIM Card?
Travelers can purchase Celcom eSIM and SIM cards at any Celcom store, authorized dealer, or online.
Here is the details:
- Celcom bluecube: These are Celcom’s official stores and are located throughout Malaysia. You can find a store locator on the Celcom website https://www.celcomdigi.com/store-locator
- Authorized dealers: Celcom has authorized dealers throughout Malaysia that sell SIM cards. These are often located in convenience stores, electronic stores, and shopping malls.
- Online: You can purchase Celcom SIM cards online from the Celcom website or from online marketplaces like Shopee
- Airport kiosks: Celcom has kiosks at selected airports in Malaysia that sell SIM cards for travelers.
IX. Celcom vs Other Malaysia Mobile Operators
Celcom is one of the leading mobile network providers in Malaysia, with competitive rates and wide coverage area. However, travelers may want to compare Celcom with other providers to find the best plan for their needs.
Here are a quick comparison between Celcom and other Malaysia mobile operators:
1. Network Coverage
Celcom is known for having a wider network coverage compared to other mobile network providers in Malaysia. According to Opensignal’s Mobile Network Experience report, Celcom has the highest 4G availability at 89.8%, followed by Maxis at 86.2% and Digi at 82.9%.
2. Network Speed
In terms of network speed, Maxis is considered to be the fastest mobile network provider in Malaysia. According to Ookla’s Speedtest Global Index, Maxis has the highest average download speed at 47.10 Mbps, followed by Celcom at 28.96 Mbps and Digi at 23.95 Mbps.
3. Plans and Packages
All three mobile network providers offer a range of plans and packages that cater to different needs and budgets. Celcom offers several postpaid plans with varying data quotas and add-ons such as unlimited calls and SMS. Maxis also offers a variety of postpaid plans, including a family plan that allows for sharing of data and calls among family members. Digi offers several postpaid and prepaid plans, including a plan with unlimited data and calls.
4. Customer Service
In terms of customer service, Maxis has consistently received higher ratings compared to Celcom and Digi. According to the Malaysian Customer Satisfaction Index (MCSI), Maxis has the highest customer satisfaction rating among mobile network providers in Malaysia.
5. Value for Money
Celcom is often considered to offer the best value for money among the three mobile network providers. Its postpaid plans are competitively priced and come with several add-ons such as unlimited calls and SMS. Digi also offers affordable plans with unlimited data and calls, while Maxis tends to be more expensive.
For more useful information about eSIM plans, please visit malaysiaesim.com.
X. FAQs About Celcom eSIM & SIM Cards
How do I get a Celcom prepaid SIM card?
Celcom prepaid SIM cards are sold under the brand Celcom XPAX. You can purchase starter packs at Celcom kiosks located in most major shopping centers and airports for RM10. Make sure to have your passport for registration.
How do I top up my Celcom prepaid balance?
You can top up your Celcom prepaid balance using reload vouchers purchased from retailers all over Malaysia. Simply enter the PIN on the voucher when prompted. You can also top up online using the Celcom Life app. Top ups range from RM5-100.
What data packages does Celcom offer?
Celcom offers various data packages valid for 1 day, 7 days or 30 days, starting from 500MB for RM6 valid 7 days up to 15GB for RM79 valid 30 days. You can activate packages via the Celcom Life app or by dialing 1182#.
